I seldom (okay, very seldom) check my Yahoo email because... well, just prefer the Gmail interface. So, when I had extra time last night and checked my email there, I was pleasantly surprised that there was an email from a Megaworld representative getting in touch with me about my nasty experience at Eastwood last June 27 (read blog entry here). She sent last July 1 pa pala!
Ms. Karen was very nice and apologized and shared the actions they're taking. Let me share part of her email below:
"...Foremost, in behalf of the Eastwood City Commercial Division management, I would like to apologize for this untoward incident. I personally understand where you are coming from. Your post had been a blessing in disguise for us. With the valuable information you have written on your blog, we became aware of situations like these..."
And since I also know where she is coming from, I really do appreciate the gesture. I did work as a customer service representative in an airline before and you can turn a bad situation better with the right service recovery. I'm happy they're doing something about it. Nowadays, with the advent of internet, doesn't take much to spread word around - whether good or bad.
I feel better now and can go back to Eastwood without getting angry. But I promise I'll drive carefully na.
Again, to Ms. Karen and the rest of the team, thank you.
Oh, and I will still replace the cone. Quid pro quo...
Ms. Karen was very nice and apologized and shared the actions they're taking. Let me share part of her email below:
"...Foremost, in behalf of the Eastwood City Commercial Division management, I would like to apologize for this untoward incident. I personally understand where you are coming from. Your post had been a blessing in disguise for us. With the valuable information you have written on your blog, we became aware of situations like these..."
And since I also know where she is coming from, I really do appreciate the gesture. I did work as a customer service representative in an airline before and you can turn a bad situation better with the right service recovery. I'm happy they're doing something about it. Nowadays, with the advent of internet, doesn't take much to spread word around - whether good or bad.
I feel better now and can go back to Eastwood without getting angry. But I promise I'll drive carefully na.
Again, to Ms. Karen and the rest of the team, thank you.
Oh, and I will still replace the cone. Quid pro quo...
2 comments:
Hey Conci,
Just read about your Eastwood incident. I know you can handle anything, but it was a good thing that you had backup like Tini and (surprisingly) the police.
Hi Conci! Thank you for such nice words. Hope to see more of you in Eastwood City! Have a nice week ahead! ;)
Karen
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